If it matters to our customers it matters to us." Stonewater Customer Hubb. Others should be encouraged to follow their lead. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Customer Experience Advisor. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. All content is posted anonymously by employees working at Stonewater. They handled all the details with the insurance company. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Survivors experience of the housing pathway WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Today is all about celebrating and recognising great customer service and the people who deliver it. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Stonewater customer community group on Facebook. Report a defect or repair. To tell us your thoughts, please complete the following, 2 minute survey. I could pick out names but does that not devalue the work others do. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Congratulations to them both.. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. Christian Lauterbach - Sicherheit im Betrieb. We aim to respond to all email queries within two working days. You could be our next: . We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Use this form to let us know about incidents of anti-social behaviour. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. If you would like to send us feedback please visit Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Stonewaters goal is not to work with general agents or quote mills. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Bournemouth - England - UK , BH2 6ED. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Feedback. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. (i Report anti-social behaviour. stonewater customer promise . Remote/Work from Home position. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. This is the Stonewater company profile. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. The CCP will then meet and make their recommendations within 5 days of their meeting. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Select Accept to consent or Reject to decline non-essential cookies for this use. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. If you are a registered user, please log in. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. %PDF-1.5 % #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Isgho Votre ducation notre priorit . Comprehensive. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Copyright Stonewater. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Watch this space. I am delighted that you are interested in joining Stonewater at this exciting time in our development. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . To get a job at Stonewater, browse currently open positions and apply for a job near you. stonewater customer promise. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. The Customer Complaint Panel who are they and what do they do? For all general enquries, including queries about your agreement, paying your rent etc. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. stonewater customer promise. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. We may not get better overnight but we promise well keep using your feedback to get better. New Homes Coordinator Home; ber CLS; Leistungen; Kontakt / Impressum https://lnkd.in/eskQbV8D %%EOF https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. stonewater customer promise. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Online/Remote - Candidates ideally in. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. If it matters to our customers it matters to us." Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. by chloe calories quinoa taco salad. endstream endobj startxref hlRmk0+}K`,j"c[IvNsztiDc@h BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. hbbd```b``5 L@E) $3H@i I look forward to sharing another update for the final three months of this financial year sometime in April. Feedback. If you are reporting an emergency, please do not utilize this means of communication. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. Questions were not too difficult and it felt very relaxed. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. If you are a tenant and have not yet registered, Twitter - @StonewaterUk. These agencies . Were really sorry if youve experienced delays or the service hasnt met your expectations. Transparency . stonewater customer promise. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Today is all about celebrating and recognising great customer service and the people who deliver it. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. I will raise any outstanding repair you have with the team and they should be in touch. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you . Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death This latest performance shows some areas where were hitting our targets and others where were not there yet. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Call your management office directly or the local authorities at 911. Customer Promise The process took 2 weeks. Stonewater has announced the promotions of two customer experience directors to its management team. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Your name * Your email address * Confirm email * Job specializations: Customer Service/HelpDesk. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. cscl star vessel flag autism and narcissism differences. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Overall, 67% of employees would recommend working at Stonewater to a friend. If you are reporting an emergency, please do not utilize this means of communication. Intersectionality, domestic abuse and housing The findings from these events will be published in the next few months watch this space! Project Officer If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. Stonewater Financial Integrity. How can we deliver good, quality, and affordable homes to the people wh Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Or you can send us a message on our website. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer.