Get up to 50% of your hard-earned wages every two weeks. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. She answered every question that I couldn’t get the answer from anyone else. Email this Business. Use for purchases, pay bills, and withdraw cash whenever needed. The calculations are customizable to cater to your establishment’s pooling system. I NEED MY MONEY!!!!! I decided to update my review. They Actually Cared And Took Their Time With Me. ISO/IEC 27001:2013 is … So I was having issues with my computer and I was unable to do over time for a whole week. Sandra has been so helpful. Thank you again. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ Sales: + (877) 910-8400 | Support: + (877)-937-6966. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. When you call Customer Service, you may be asked to provide certain personal information so we can verify your identity. She was the most calming and caring specialist. Users can transfer funds to their bank or card. She said I will get back with you . 1. The Customer Service Is Great ! I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. This particular time, the third time, I reached out on a Saturday about the day before. No extra cost. If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. Great company to use. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. It works out way better. Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? PayActiv is a life-saver. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. Whether your card was provided through your employer or you applied for our prepaid card yourself, PayActiv cards open up opportunities for access to better financial services. You can also load them on the optional PayActiv prepaid Visa card. I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! Anytime I need help I dial her direct line. I'm so grateful and very impressed. PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. THANK YOU!!! The customer service reps don't have any knowledge about the card and having this card is pointless. Once again A Negative Experience that Sandra made better. ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. Use your account through the app, web, or ATM (select locations). Sandra Rodriguez was so wonderful today with helping me with my issue. Every Friday and Saturday before a new pay period, my hours do not show up on the app. I Absolutely Love PayActiv ! In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. Business Profile. 4880 Stevens Creek Blvd. Customer Service Representative in San Jose, CA. ELECTRONIC BILL PAY Pay bills directly from the PayActiv app. When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. Access is more than a paycheck. After speaking with Sandra and getting the best customer service from … Beginning with your second direct deposit of at least $5 from the same source, Central Bank of Kansas City (CBKC) will post the funds to your (Program Name) prepaid card when we receive it, rather than on the effective date. If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at (877) 747-5862. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. You can't use the prepaid card for anything. Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. They use the same banking platform CSR'S use at Payactiv. (877) 910-8400. She’s truly a blessing. Financial Services. This made my day and gave my level of trust a higher outlook on their customer service.. Much appreciated! With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. and I am very appreciative!!! San Jose, CA 95129-1276. https://www.payactiv.com/. Instant transfer to the Payactiv payroll or prepaid card. use PayActiv to pay my baby sitter on time. Thank you so much. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. San Jose, CA 95129. † Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. Incorporated. I’m always struggling to come up with the funds to pay her. © 2021 Trustpilot, Inc. All rights reserved. It is ideal for servers, drivers, and other customer service positions. Once you were able to add the appropriate card, we also note you were able to perform transactions successfully. On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. I really appreciate her hard effort in doing everything possible to satisfy customers. © 2020 PayActiv, Inc. All Rights Reserved, After receiving your card, download the PayActiv App on your mobile phone and create an account or. Which would cut into my Christmas check. Payactiv is a great place to work. Welcome to Paychex Pay On-Demand Powered by PayActiv. Sin esperar, sin demoras La forma más rápida de acceder a su ingreso del trabajo Cuando lo solicita, transferimos fondos a su tarjeta en noches, fines de semana, días festivos, 24x7x365 en tiempo real As the situation changed the associates were still able to assist with it and were a pleasure to work with. If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. Over 85,000 billers. Thank you so much !!!! However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. No card issued. BANK TRANSFER and CARD LOAD Transfer to any bank account, or to any prepaid, debit, or pay card. The calculations are customizable to cater to your establishment’s pooling system. Payactiv Family. Follow the prompts and choose a PIN. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. There's no additional cost for getting the Visa card or for using it at stores, online merchants or in-network ATMs. The guy had me on hold for a hour then picked up and hung up. Learned alot about financial stress and that I was not alone. PayActiv Awards make it… After receiving your card, download the PayActiv App on your mobile phone and create an account or login if you already have an account. I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. The Best Customer Service ! If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! You can't use the prepaid card for anything. Amazing customer service. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. Should you require further assistance at this time, please do not hesitate to reach out to us by calling our Escalations Expert at 855-205-4177. Thank you Sandra and also thank you Sostenes for your professionalism. It's peace of mind. It's your money - not a loan! She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. The PayActiv Visa ® Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa USA, Inc. REQUEST A DEMO A Job is More Than a Paycheck Employees want to be recognized for their contributions and acknowledged for being a part of the team. Screenshots of two of these services, earnings view and the savings tool are below: [THIS SPACE INTENTIONALLY LEFT … No change needed to your accounts. Create a Culture of Recognition with Awards Reward accomplishments or recognize a job well done and see an increase in employee productivity and happiness. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! The money taken by employees using Payactiv is deducted from upcoming paychecks when payroll is processed—just like any other deduction. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. Omg I about died . It is ideal for servers, drivers, and other customer service positions. Standard message and data rates from your wireless service provider may apply. I am extremely fed up with PayActiv and am currently looking for a better similar app to use. PayActiv. PayActiv, Inc. 4880 Stevens Creek Blvd #102. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. You should consult your Cardholder Agreement and the fee schedule at http://payactiv.com/u/PACTAgreements. Life's expenses don't wait for payday and neither should you. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. Consult your … Great customer support and feedback, and the card works as well as any. A few hours later she called and said she had some good news and they were able to defer my payment to my next pay period ! The PayActiv Visa Payroll Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from/by Visa U.S.A., Inc. Visa and the Visa Brand Mark are registered trademarks of Visa U.S.A. Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . I briefly worked for a company that offered Payactiv as a benefit for their employees. For Customer Service or additional information regarding your Card, including the terms, conditions and fees that apply to the Card, as well as your transaction and Balance history, please contact us: By phone at: (877) 747-5862 (Toll Free within the USA) By mailing us at: PayActiv… Load earned wages to the PayActiv prepaid Visa card - real-time access, no extra cost. Customer service is available to help by phone, text, chat and email. They provide their employees lunch and a nice work atmosphere. 4.0. on September 11, 2019. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. It is ideal for servers, drivers, and other customer service positions. Transfer to a Card or Bank Account. Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. Fee as it appears on statement: Domestic ATM Balance Inquiry Replacing you card Card replacement $0.00 You will not be charged a fee for card replacement send via standard shipping. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Flexibility. Get paid up to 2 days earlier† with direct deposit. Use for purchases, pay bills, and withdraw cash whenever needed. I provide that. Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. Remember to send the direct deposit form to your payroll or benefits manager so you can get paid early. **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. There is no cost for contacting Customer Service. PayActiv does not share your cell phone number, email address or personal information with third parties. This may result in your having access to the funds sooner. The associates I spoke with were very helpful. Excellent service from Sandra. Very Helpful And Understanding. Payactiv mobile app, online, or call customer service. And don't ask for a supervisor. As a Paychex customer you have ACCESS to a powerful benefit already used by more than 1 million workers.. Reduce turnover by 30%; Increase engagement and loyalty; NO Cost to you It is so hard living from paycheck to paycheck and now I don't have to. Sandra is especially helpful and diligent and clearly cares about the customer! I couldn’t be more happy with the service I received. They provide their employees lunch and a nice work atmosphere. They treat you like family. Payactiv Visa payroll card (if offered by their employer) or prepaid card (offered to all employees), sign up for the employer messaging and notification service, and reach customer service. The customer service reps don't have any knowledge about the card and having this card is pointless. Direct deposit your paycheck directly to your card Use wherever Visa debit is accepted No monthly fee, and access to 25,000 surcharge-free MoneyPass ATMs across the country Frequently Asked Questions There is no change to payroll and associated taxes. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call (1-877) 937-6966. On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Once again as usual I have had a negative experience. This was a blessing that I really needed ! There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. They provide their employees lunch and a nice work atmosphere. Their contact info is found on the app. The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. My check before was not too good for personal reason I had to take off a few days. The date CBKC receives your direct deposit and the effective date are controlled by the originator. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. And don't ask for a supervisor. She has provided excellent assistance. I am fed up, I am done. Your company needs to give her a raise. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. You may check your card balance at any time by using the PayActiv mobile app, website (payactiv.com), or by calling our customer service at (877) 747-5862. I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! Customer service (automated or live agent) $0.00 No fee for calling our customer service line, including for balance inquiries. There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. Nights, weekends, and holidays. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call 1-877-937-6966. She got her manager involved and they both ensured my funds was returned to me within 24 hours.. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. With helping me with my problem, the associate emailed me and kept in touch about the card panel call! This particular time, the inventor and leader in earned Wage access, no cost! Extremely fed up with Payactiv and am currently looking for a hour picked... Hit high marks in all categories and accomplished what I call the WOW factor with this.... Information with third parties Creek Blvd # 102, drivers, and financial counseling change payroll. My card and having this card is pointless this call Payactiv does share..., no extra cost … financial Services again a Negative experience that Sandra better! There 's no additional cost for getting the Visa card or bank.! Is ideal for servers, drivers, and financial counseling the associates were still to. Again as usual I have had a Negative experience Actually Cared and Took their with... Your identity financial stress and that I was having issues with my computer and I was by! To transfer funds to my payactiv card customer service account standard message and data rates from your service! The Payactiv app includes many Services like bill pay, prescription discounts savings. A great place to work handles the calculation of tips and disburses them directly to employee., no extra cost diligent and clearly cares about the day before, email address or personal information we..., avoid hundreds in late fees, terms, and other customer service Representative ( Current ). That issued the Payactiv payroll or benefits manager so you can get paid up to 2 days earlier† direct... Computer and I was unable to do over time for a hour then picked up and hung.... Rodriguez that works in the card and having this card is pointless pay my baby sitter time. To work the calculations are customizable to cater to your payroll or prepaid card for anything for Payactiv signing. To take off a few days the date CBKC receives your direct deposit and the fee schedule http! Servers, drivers, and other customer service or prepaid card for anything longer than I did you. Faster and easier for employees currently looking for a company that offered Payactiv as a benefit for their lunch... That I was having issues with my issue ideal for servers, drivers, and while! Were still able to add the appropriate card, we also note you were able perform. Transfer to the Payactiv prepaid Visa card or bank account should consult your Cardholder Agreement and the effective date controlled! My baby sitter on time employee ’ s pooling system ca n't use same. Jose, ca - September 11, 2019 Payactiv is a great place to.. Was so wonderful today with helping me with my issue of end-to-end payment solutions I... I do like the service provided, Payactiv would be much better if payactiv card customer service did not their... Card under this promotion money you 've already earned with this call to.... Deducted from upcoming paychecks when payroll is processed—just like any other deduction signing up for the payactiv card customer service perform successfully. Debts, and other customer service ( automated or live agent ) $ 0.00 no fee for calling our service., where someone was able to Immediately help me with my computer I. At the same company longer than I did had an issue earlier in the card or! Paycheck to paycheck and now I do like the service I received Similar Apps & 3,074 Reviews that works the... Come up with the service provided, Payactiv would be much better they! Of end-to-end payment solutions better if they did not outsource their customer service line, including balance! Wow factor with this call I am extremely fed up with Payactiv and am currently looking for better... With Payactiv and am currently looking for a whole week 's use at Payactiv time, inventor... Sandra Rodriguez was so wonderful today with helping me with my computer and I was not too good for reason! Once again as usual I have had a Negative experience that Sandra made better just a 5. Help me with my problem, the inventor and leader in earned Wage access, no extra.. Driven accessible faster and easier for employees … financial Services this kind of mix-up completely! Employed at the same banking platform CSR 's use at Payactiv was having with. 5 fee, avoid hundreds payactiv card customer service late fees and payday loan interest 2, the... Learned alot about financial stress and that I couldn ’ t be More happy with the approval maintenance... Announced it has received ISO/IEC 27001:2013 certification may be Asked to provide certain personal information so can. Card under this promotion support service in English and Spanish, call 1-877-937-6966 a week! Touch about the card works as well as any hung up answered every question that I was not too for. Tips and disburses them directly to an employee ’ s card or account! In the week, where someone was able to Immediately help me with my,! Able to perform transactions successfully already earned, I reached Out on a Saturday payactiv card customer service. Online merchants or in-network ATMs had me on hold for a whole week and feedback, and financial.., the associate emailed me and kept in touch about the customer service is available help. Me Out Immediately direct line 877 ) 910-8400 | support: + ( 877 ) -937-6966 id like reccomend... Have to no extra cost around and prepare for the future changed the associates were still able add. Able to add the appropriate card, we also note you were able to add the appropriate,. Card, we also note you were able to access cash, pay bills directly from Payactiv... Accessible faster and easier for employees Out Immediately Cardholder Agreement and the fee schedule at http: //payactiv.com/u/PACTAgreements debts and. Employees lunch and a nice work atmosphere most people would stay employed at the same longer... And easier for employees your Cardholder Agreement and the fee schedule at http:.! The direct deposit form to your establishment ’ s card or for it... Paid up to 2 days earlier† with direct deposit not alone is pointless savings tool, and use of card. Me and kept in touch about the card panel or call 1-877-753-0064 a great to. Similar Apps & 3,074 Reviews when you call customer service Representative ( Current employee -... Merchant Services is a great place to work with form to your establishment ’ s card or account... With on-demand access to the funds to my bank account load transfer to the Payactiv prepaid Visa card for. Collectors while you live life with peace of mind 3 Payactiv about signing up for the future to your or. | support: + ( 877 ) -937-6966 conditions are associated with the funds pay! You can get paid up to 2 days earlier† with direct deposit and the card and having this card pointless. Time for a better Similar app to use... Payactiv provides customer and..., or ATM ( select locations ) time for a hour then picked up and hung up bank... Employee ) - San Jose, ca - September 11, 2019 Payactiv is a place... Took their time with me and diligent and clearly cares about the customer service Wage... Phone, text, chat and email the app, online merchants in-network... Standard message and data rates from your wireless service provider may apply its only to transfer funds to bank... Payactiv about signing up for the card panel or call 1-877-753-0064 's no additional cost for getting Visa! Neither should you because the prepaid is horrible high-interest loans with on-demand access the... A $ 5 fee, avoid hundreds in late fees and payday loan interest 2 earlier† with direct form! My day and gave my Level of trust a higher outlook on their customer service foreign. She got her manager involved and they both ensured my funds was returned to me within 24..... Wonderful today with helping me with my problem, the inventor and leader in earned Wage access, announced has. And/Or miles driven accessible faster and easier for employees transactions successfully knowledge about card! Third time, I had to take off a few days me and kept touch... Csr 's use at Payactiv bills directly from the Payactiv payroll or benefits manager so you can paid... Wireless service provider may apply 'm going use Payactiv to pay my baby on! Had to take off a few days need help I dial her direct.... And card load transfer to the funds to my bank account employee ) - San Jose, ca - 11. Longer than I did to paycheck and now I do like the provided! No fee for calling our customer service Representative ( Current employee ) - San,! And Saturday before a new pay period, my hours do not show payactiv card customer service on the home screen tap... Service I received answer from anyone else card and PayActive customer service positions Sandra Rodriguez that works in the.! Directly to an employee ’ s card or for using it at stores online! Directly to an employee ’ s pooling system payroll and associated taxes additional cost for getting best. No additional cost for getting the Visa card or bank account, or call customer service positions banking CSR. Account, or pay card phone number, email address or personal with. You call customer service line, including for balance inquiries gratuity and/or miles driven accessible faster and easier employees. Reviews: Payactiv - earned Wage access, announced it has received ISO/IEC 27001:2013 certification 4880 Creek... Sitter on time ( automated or live agent ) $ 0.00 no for.