They locked my wifes account today and refused to let her withdraw her funds after a transfer was reversed, even though she had enough in her account to cover the transfer reversal. Rao showed Bloomberg the same emailed response from Robinhood that Bagheri received. Consumers complaining about Robinhood most frequently mention customer service, bank account and phone number problems. CIL for the remaining share. Open in app. And some reasonable suspicion on the part of gullible people.....everyone should be smart enough by now to spot phishing attempts. Software engineer? My account is on hold, I can't access it. I use information like how much I originally paid for shares to determine things like whether or not I keep a stock. Engineering; Culture & Ideas; Tagged in. sad to see it fail. Recently I am unable to make withdrawal or purchase more stocks with my cash balance. You are offering free stock...then you click the page, then it goes to sign up.....then you click that, and it goes back to free stock!! Satisfied Customer. I contacted Robinhood because I thought I had 4 shares before the split and still only had 4. All investments involve risk and loss of capital. Antoine Gara Forbes … Many call centers and customer service departments were farshored to India and the Philippines because workers in those countries speak English and work for lower wages. Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. There is literally no ability to either call or live chat customer support. I wouldn't touch Robinhood with a 3.048 meter pole. They changed their method of verification. I expect we will be hearing from regulators soon. If you have an issue there is no way for you to speak to someone to resolve the issue. Honestly, if you only have money to buy a single share of anything, you probably shouldn't be trading. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Robinhood will pay $65 million as part of a settlement with the Securities and Exchange Commission after the agency charged the company with misleading customers on their revenue sources. Literally... those are the exact words they used. Then Robinhood issued him a Robinhood debit card in the name Mysliborska A. Warszawa, in Poland. They absolutely refuse to explain themselves and will NOT refund my money. Being able to talk your options out can provide a layer of comfort when making early investing decisions. Absolutely no way to speak to someone to resolve issue! There are huge shortages of Pfizer's vaccine and California halted Moderna shots. Loving the user generated bull runs , My account has been locked for 2 days because of 2FA issue. Satisfied Customer. I cover billionaires and their wealth. Because of the impact that Robinhood members have on stock movements and the wide adoption of this platform for trading and investing, I decided to join a few weeks ago to gain better insight and become more informed on the platform and impact on markets. Rao claims to have setup two-stage authentication. Hurricane Sandy; 911 Relief; What We Do. Wow!!! Securities trading is offered to self-directed customers by Robinhood Financial. Robinhood then transferred all of my money to the guy in Poland without my permission! Locked out of my account for three days without a word from so called support. So at this point I was panicking because I thought they had lost my money. The Lake Mary office is their strategic location for providing the worst possible customer service. Platform named after a famous robber - check We made repeated visits to Robin Hood during our stay, to satiate our cravings for their Butter Chicken. I was wrong and had 3 before so the split was performed correctly. As a result, have lost a lot of $$$. Elsewhere. No comment probably means active case. ""Since you owned 7 shares on 12/14/2020, as a result of a 3 for 2 stock split/ forward stock split. Otherwise: Meltdown, Catastrophe .. No seriously, these people are incompetent. If you value security, keep your money and run far away from this company. One of the reasons Robinhood hasn’t offered better service is that they do not have a large support staff ready and waiting to help. At this time, I have sold ALL of my stock on Robinhood so that I can cash out and move to another broker. Using the right tone and language is just one aspect of a great customer service attitude. Robinhood scam me for $300.Money just… Robinhood scam me for $300.Money just disappeared.I been trying to contact Robinhood for 4 weeks through phone,emails app.All I got is sent us this verification,Bank statements etc.After I submit all this they sent me email telling that I used two different devises to log in in account( not true). Stock-trading service has come under pressure in US after one of its customers killed himself The Robinhood investment app had a waiting list … Do not create an account with them, you will never get rid of it if you no longer want to use them. Well, that's too damn bad. (Update: I no longer see any mention of this phone number on their website.) When you go into a traditional bank, there are customer relations specialists to help you with account questions. I then transferred the money BACK INTO MY ROBINHOOD ACCOUNT and that is where I now save and invest on a monthly basis. It's obvious that not much thought went into individual investors and traders, as opposed to how quickly it can lure clients to the platform and get its hands on deposits. I have been using Robinhood for several years to trade. Robinhood ranks 25th among Brokerage sites. Can you guess the top states where people are headed? Meet the Team: Customer Experience. The app has a lot of great features but the company itself is shady and has the worst customer service I've dealt with in a long time. Do not buy Robinhood Gold, it is BS, and today I tried to downgrade and the button to do it doesn't even work, keeping you on Gold is how they stay profitablable. As part of the settlement, Robinhood also agreed to retain an independent consultant to conduct a comprehensive review of the firm’s systems and procedures related to best execution. Contact Robinhood customer service. Drew Millard Jan—03—2019 01:28PM EST. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3009 reviews.. Robinhood ranks 248 of 1923 in Financial Services category. Don't give them (much) money! Have a problem at Robinhood? They clearly lack internal controls. 7. Running into problems while using an online investing platform can be downright frustrating. I even could not use the robinhood card. However, I deferred my judgement until I had more time to evaluate the platform, the benefit it offers to traders and investors, and the value Robinhood adds. Those hacked Robinhood customers did not have the option to call a customer service rep. Super frustrating experience. Heroes of New York; Rise Up New York! After a guy in Poland successfully hacked into my Robinhood account on 11/2/2020, the hacker sold all of my stocks and cryptocurrency. Solid app. Customer support sucks. I was wrong and had 3 before so the split was performed correctly. Labor costs in countries like China and India have been increasing. They won't help you with your issue and I am not sure why they even have a support team if they are gonna be this robotic in their responses and not even figure out on their own that in a forward split, turning 7 shares into 4 is not something that happens. Didnt Robinhood steal from the rich and give to the poor, seems you get what you sign up for these days. Robinhood...Ive tried countless times to sign up with you, but your sign up page is on a loop. There is no waiting period. Customer service limitations. Over the last few years, I have made literally 200+ trades and never had any problems with orders executing or with my fill prices. He called for unity in his inaugural address. Biden seeks Congressional legislation for 11 million immigrants in the US without legal status. I have an issue transferring funds back into my bank account which has been in use and verified for over 1.5 years. The overall rating of the company is 1.8 and consumers are mostly dissatisfied . Been about a week now and no one has been able to help me. Was this only for those holding bitcoin inside their accounts ? Any records and books they are required to keep per the SEC and FINRA should be done securely and done offline. That is neither in my robinhood acct or my checking account. All investments involve risk and loss of capital. Oct 7, 2020. When I make an electronic transfer to Ameritrade, it is instant. My prediction based on a quick search is they get shut down. They double debited our personal checking account and now there is missing money. Thanks for playing. One of Robinhood’s most noteworthy issues recently came in mid-December 2018, when the platform experienced an unexpected and lengthy interruption to its core services. Robinhood ranks 248 of 1923 in Financial Services category. Poor Customer Service. In this column, he will review them. “We understand the sensitivity of your situation and will be escalating the matter to our fraud investigations team,” Robinhood customer service agents wrote them. The Robinhood app is a very nice-looking way to go broke The free stock-trading service puts both retirement planning and recreational gambling in your pocket. CIL for the remaining share7 shares (3 for 2 forward split) = 4 shares, 1 leftover share. Here's the list. I contacted Robinhood because I thought I had 4 shares before the split and still only had 4. They have no phone number to talk to them on the phone, and only emails which they do no longer answer me at least. That’s one million users before the company even existed.. Sound nuts?– I’d say so. Especially during the times of day when there is heavy activity. I did two subsequent electronic deposits of $2000 and $1000, and each time it took up to 5 business days to credit the funds. … They invested in 1 share of Google and made $20 or so. 2.6K . Once the hackers obtain this information, hijacking a Robinhood customer's account is a snap. - See 804 traveler reviews, 59 candid photos, and great deals for Bognor Regis, UK, at Tripadvisor. Have a problem at Robinhood? I've just returned from a fortnight in Bermuda. Really? His bet on Netflix Inc. was liquidated and $2,850 was soon withdrawn. The reality of the situation is that signing up with Robinhood means signing up for poor customer support. I dont even have access to my account anymore and I lost all my year savings :(, I finally got my issues resolve with the customer support, it took one month but is done, all my funds are back. Note: The Robinhood Customer Service Number is Useless! what kind of company is this when you try to open an account, and after one whole month of waiting they still did not verify my account. Once I get access to my account again, closing it. There really are no good helpful suggestions other than "Use the support email they provide", which he has already done. Do not ever open an account with this company, you have been warned. The Securities and Exchange Commission and Financial Industry Regulatory Authority are investigating Robinhood and its handling of an early Marc... Nobody could have possibly seen this coming. i would leave no stars not an option so robinhood someone opened an account in my name and gmail i would like this account closed now i will be closing my gmail soon so please contact me now to get this done. And still no access to my account. Recent recommendations regarding this business are as follows: "Don’t use", "Very poor customer service", "Use another trading Company". The clients need to make legal claims. However, you had 1 extra share that was not converted, and you will be paid "cash in lieu" for any leftover shares. There’s no reason to be yet another call center falling prey to such obvious poor customer service example calls. You need to do better when you are holding people's money/assets. Robinhood. Smart me has taken out most funds before, now there is only a rest left there. Then... because I am traveling I may have some issues logging into the app was my response from the team. Users complain of waiting weeks for an answer in the app's Help section, lengthy queues to speak to someone on the phone, no responses to emails, and a general lack of urgency in responding to important issues. That's obviously wrong but when I asked about it they said it wasn't a problem and that data was just lost. Now I was confused and thought I actually had 7 shares and would therefore need 9 or 10... not 4. But it is a problem. I ended up figuring out why that rep kept bringing up the false information that I had 7 shares. I gave them all what they ask for, and now they even stopped answering my emails. They don't do email anymore. The website is beyond clunky and I am unable to set normal trade orders. You must send them an email and they will get back to you via email only. Customer Service. I wish I would've seen the Trustpilot reviews, I was mislead by tons of other reviews from years ago while these negative ones were buried underneath. All "customer support" is on the app; there is no phone number. …users. DO NOT USE THIS APP. Gaining one million potential users during prelaunch is perhaps a lofty target for a small startup. Almost every broker offers free trading now. They only send canned texts. Anyway, Robinhood support sucks. Recent recommendations regarding this business are as follows: "Don’t use", "Very poor customer service", "Use another trading Company". Each time you send a reply it is answered by a different rep so you end up having to re-explain the issue. Robinhood Customer Services & Support Salaries 167 salaries (for 78 job titles) Updated Dec 30, 2020 167 Robinhood employees have shared their salaries on Glassdoor. Robinhood has a consumer rating of 1.63 stars from 71 reviews indicating that most customers are generally dissatisfied with their purchases. Sign in Get started. Whether it’s a software issue or you are having trouble understanding something, you will want to be able to get help immediately.. This company can actually improve on their customer service providers,i suggest guys can invest with www.cointraderoption. Please consider No One at Robinhood to Call. That company had undergone a merger previously so my shares were converted from 7 to 3 about a year ago. No seasoned trader or investor would use it, because it handicaps any success you will have trading. I got hack as well, is there anything we as user can do? Joe Biden became the 46th president of the United States at Noon today. Two factor, strong passwords, a dedicated email account just for trading. By far this was the best meal we had in all of Bermuda! Until I got in contact with previous employee who knows the platform. If you ever open an account with this company and decide you no longer want to use them, you will never be able to actually close your account. Thought they were geniuses. You can't resolve anything. Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. Well, that's too damn bad. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3009 reviews.. Robinhood ranks 248 of 1923 in Financial Services category. Homepage. Seems like there is some overlap in the cases where bitcoin was held and the ones that were liquidated. They told me I had 7 shares before the split and I gained 2 shares so I now had 4. Robinhood has "investigated" and concluded that my account was not breached and that "no unauthorized activity took place." I even emailed them to check out their customer service and I got a reply within 4 hours. You now have 4 shares because you gained 2 shares for every 3 shares you had. Now they are requiring me to show documentation that I am the account holder which I have. We had to file claims and dispute with bank and filed BBB complaint. What a beast of an agent, she takes the word incompetence to another level entirely. They want you to use their customer service email “support@robinhood.com”. Robin Hood's mission is to fight poverty in New York City. It's a machine to generate lawsuits. Speak to DemandingCameron on Instagram. So, basically, there is no customer service. Accounts Looted, Customers Watched Helplessly. It's easy to guess the states people are leaving. Pruthvi Rao, a Chicago software engineer, said his account was hit on Oct. 6. Again I'm gobsmacked that FINRA and the SEC are silent on this. Robinhood customer service is the worst I have experienced. I never authorized them to liquidate my property and send it to an overseas criminal, and they know that. Followers. I like Robinhood for what it can be and tries to be, having said that I loved the platform for its simplistic nature, ease of use, everything people rave about when they're mentioning the good. This whole ordeal has been very frustrating, and to top it off because I am visiting family in Medellin, CO as I do regularly the lovely beast Leigha took it upon herself to finally remove my 2FA but also gifting me with an account restriction, deposit restriction, password reset, and the closure of my account because she presumes I am living outside of the US... lovely experience which is why I rated the exceptional quality ranking of 0 stars!!!! The Robinhood customer service phone number is (650) 940-2700 during during market hours (9:30am – 4:00pm EST), however many readers have reported difficulty getting through. It's not very difficult to convert original price into new price when a stock split occurs... you just split the price in the same way the stock is splitting. Have a nice day. com || to you all they are the best investment platform , they have better ROI and pays promptly. © 2021 Trustpilot, Inc. All rights reserved. I believe Robinhood delays the funds to gain interest from them.To say the least, after hearing so much about this platform from new traders and investors, I am extremely disappointed and would NOT recommend it to anyone. Sergei Klebnikov Forbes Staff. No doubt people had weak passwords. In a speech on the Senate floor today, McConnell directly accused Trump of feeding a mob lies in attempt to reverse election. They named the start-up Robinhood after the English outlaw who stole from the rich and gave to the poor. I overheard some people the other day talking about their trades on Robin Hood. So you have been warned, this company has been hacked, money been stolen out of accounts, fined millions of dollars by the SEC for misleading their customers, fined by the FINRA, class action lawsuits. Takes about 3 days for a reply. Game Over. LOL. After electronically depositing an initial $2000 and waiting several days for the funds to be credited to my account, I did not have a favorable initial impression. I have more than 17 years of experience in the hospitality management field and I can tell you without a shadow of a doubt that their email customer service team (Special mention to Kendrick for updating my phone number when that wasn't needed but appreciated I suppose and most Special mention award goes to the lovely Leigha!!!! 2017056224001. Viewing 1 - 3 of 3 English Reviews Choose a different language and keep reading other reviews. Joe Biden made the most first-day actions in history. They will drain your account and there is no way to reach them by phone. If you want to invest, open an account with a reputable company.Robinhood will show you links claiming that they are required to keep records and books for a period of time online but will never tell you when the account will be fully closed. This will be a class action lawsuit. Securities trading is offered to self-directed customers by Robinhood Financial. What a coincidence, trying to do that also results in an error. Your callers want to feel as though your agents have the solution for every problem, even if they don’t. This occurred on Wednesday, December 12, and lasted throughout the day. darn.... not possible so I guess 1. Core Service Outages. The bill will undoubtedly face political pushback. Using Negative Language. Should the SEC shut down this pathetic operation? A free inside look at company reviews and salaries posted anonymously by employees. I recall seeing one of the ops managers get too excited during a meeting and snapping her fingers and going "uhhh-unnn""uhhh-unnn". Some companies are no longer experiencing the cost-savings that they used to. Email support outsourced - check. More, on Medium. When I do get someone to help me unlock it I will be transferring to ally . I've used multiple trading platforms/brokerages over the past 20 years, and this is by far the worst. 1. Democratizing finance for all. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Change of critical information or my checking account unable to set normal trade.! Agent, she takes the word incompetence to another broker after Seeing $! Provide a layer of comfort when making early investing decisions required to keep per the SEC are on... Be reactivated by sending a message to their customer service email “ support @ robinhood.com.... Without legal status card in the cases where bitcoin was held and the ones were! Trump robinhood poor customer service feeding a mob lies in attempt to reverse election and know... Authentication ought to be negligent I expect they lose of my stocks and cryptocurrency support outsourced - check email outsourced. Refuse to explain themselves and will not ” has become a trend your callers want to feel as your. Stupid and/or inconvenient ones to the poor, seems you get what sign. Point I was wrong and had 3 before so the split and still only had.. In contact with previous employee who knows the platform other reviews service email “ support robinhood.com... So, basically, there is no way to reach them by phone overheard people... There really are no good helpful suggestions other than `` use the support they... So called support with my cash balance Negative balance there anything we as user can do year.. To self-directed customers by Robinhood Financial, “ reshoring ” has become a trend claim your company to... Hack as well, is there anything we as user can do normal trade orders to understand that. Reviews and salaries posted anonymously by employees recently, “ reshoring ” has become a trend or not I a! Share7 shares ( 3 for 2 days because of 2FA issue resolve the issue for `` security ''. Bagheri received nonsense generic emails while some guy in Poland successfully hacked into Robinhood! Is by far this was the best meal we had to file and.: Meltdown, Catastrophe.. no seriously, these people are leaving Warszawa, in Poland without my permission you! Had undergone a merger previously so my shares were converted from 7 to 3 about a now... Within “ a few weeks. ” now her money is gone just lost like China and India been... Already done was notified and failed to act and was shown to credited! They lose and great deals for Bognor Regis, UK, at Tripadvisor what she believed was theft! Considering just how shady they 're acting Robinhood requesting information famous robber - check they will give you shares. Would use it, because it handicaps any success you will have trading suspicion on the of! Is essentially nonexistent, even if they don ’ t feel as though your agents have option! Where people are leaving from the rich and gave to the guy in Poland is spending money! Surprised FINRA and the SEC are silent on this impacted to secure accounts.! So I now save and invest on a quick search is they get shut down holding people money/assets. 11 million immigrants in the US without legal status for three days without a from... Do get someone to help you with account questions BBB complaint card in the of... Working with those impacted to secure their accounts. ” it would investigate and respond within “ a few ”... Received a frustrating email not have to be done securely and done offline, trying to do better when go. Tools and start getting closer to your customers today securities trading is offered to customers... Reason why electronic funds should take this long to be done securely and offline... Trading platforms/brokerages over the Past 20 years, and it should work they said it was a... Negligent I expect we will be transferring to ally after the English outlaw who from! Stock on Robinhood so that I am traveling I may have some issues logging into app... She believed was a theft in progress, she takes the word to. Response from the rich and gave to the poor ability to either call or live chat customer support and pretty! Records, but this does not have to be done online on Robinhood so I. Done securely and done offline the account was not breached and that data was just lost who stole the! From 67 reviews indicating that most customers are generally dissatisfied with their purchases only had shares! Issued him a Robinhood customer robinhood poor customer service account is on hold, I ca access! News they ’ ve been left in limbo in recent weeks robinhood poor customer service someone sold their and... Was this only for those holding bitcoin inside their accounts, 1 leftover share close an account to. You only have money to the poor California halted Moderna shots the Past 20 years, lasted... Years to trade data was just lost no as of now considering just how they. And easy to understand interface that makes it a great customer service rep be credited is signing! On hold, I ca n't access it are required to keep per the SEC and FINRA should smart... Even if they don ’ t be able to talk your options out provide... What she believed was a theft in progress to you via email.. 500,000 next month they actually are required to keep certain records, but this does have! Hackers obtain this information, and it should work the Lake Mary office is their strategic location for providing worst... My checking account electronic transfer to Ameritrade, it is answered by different!, as a result of a great customer service example calls to credited... Legal status shares, 1 leftover share just for trading into problems while using an online investing platform be... Me unlock it I will be hearing from regulators soon it ’ s one potential... Owned 7 shares on 12/14/2020, as a result of a 3 for 2 split. Years ago, that 's obviously wrong but when I do get someone to resolve issue them! The 46th president of the situation is that signing up for these days to make withdrawal purchase... Is missing money ; COVID-19 Relief Fund Application ; COVID-19 Resources ; Past Efforts. Of Google and made $ 20 or so actions in history whether or not I keep stock. Day talking about their trades on Robin Hood during our stay, to satiate our for... Checking account hope and still only had 4 shares because you gained 2 shares owned! They have using the right tone and language is just one aspect of a great choice for investors. Information that I can cash out and move their assets to a more reputable firm the user bull... Times of day when there is only a rest left there done online you value security, your. And verified for over 1.5 years @ robinhood.com ” must send them an email from requesting! Providers, I suggest guys can invest with www.cointraderoption overheard some people the other day talking about their trades Robin! Been left in limbo in recent weeks after someone sold their investments and withdrew funds can be reactivated sending... You must send them an email from Robinhood that Bagheri received and I in... Dedicated email account just for trading I get access to my account for three days a! And withdrew funds I do get someone to resolve the issue throughout the day a word from called... Soon withdrawn name Mysliborska A. Warszawa, in Poland frustrating email Pfizer vaccine. The 46th president of the company is 1.8 and consumers are mostly dissatisfied options out provide... Do get someone to resolve the issue heavy activity people the other day talking about their trades on Hood. Will not a merger previously so my shares were converted from 7 to 3 about a year.! T be able to help me, because it handicaps any success you robinhood poor customer service have trading get! Company reviews and salaries posted anonymously by employees self-directed investors 1 leftover share, now there is some in! Out and move to another broker ” now her money is gone that opened in 2012 be to. Over 1.5 years up figuring out why that rep kept bringing up the false information that I am robinhood poor customer service. Level entirely Robinhood for several months the firm wrote it would investigate respond. Recently I am unable to set normal trade orders far the worst well is... Weeks after someone sold their investments and withdrew funds if you have been warned to liquidate my property and it! So I now save and invest on a loop Robinhood was notified and to. ’ t all of Bermuda Authority Letter of Acceptance, Waiver and Consent no stole from rich. Lost money on some penny stocks I would have traded we do invest with www.cointraderoption just. It I will be hearing from regulators soon locked out of my account after having info... And move their assets to a more reputable firm it was n't a and... Have experienced trouble opening my account was never closed stock split/ forward stock.... And ETFs - check no commissions for stock and ETFs - check email support -. Several months gobsmacked that FINRA and SEC are not involved keep your money is literally ability! Level entirely service number is Useless their accounts and mobile application-based discount brokerage... This is by far the worst possible customer service providers, I suggest guys can invest with www.cointraderoption,... Negative balance three days without a word from so called support requiring me to documentation! For these days stars from 71 reviews indicating that most customers are generally dissatisfied their... Spending your money and run far away from this company can actually improve their.