how to cancel regus membership

This is also very unfair as we are paying for an office that we are not using because of the heating. This company has the worst customer service I have ever experience in my life. You should receive your refund within 30 days after your agreement end date. Regus received the letter and allowed me to cancel my agreement with them! Find another option. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Trustpilot is assessing this review in accordance with our flagging process. Besides, the facilities provided by you are also impeccable. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Michelle Spire The additional increase in your monthly fee is due to the annual indexation. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Cancel Your Regus Contract - Typeform Is calling them the only way to do this or is there a way to do it online or via the app? IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream This is the first time I am ever writing a negative review for any company in my life. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. You can call, but they don't know what's going on and have little to no authority to fix the issue. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Note- they are similar to Spirit Airlines. We hold a pre-authorisation charge of GBP14.75 on all new registrations. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. I would recommend that anyone considering using this company to think again! Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. If it has been longer than 30 days, please get in touch so we can investigate further. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Man, that would be dirty. Assistant Global Customer Service at Regus. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Fully equipped spaces for gatherings of any size. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Regus Online Account This was not pointed out to me when I signed up for my virtual office. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. DO NOT BE FOOLED BY UPFRONT LOW PRICING. So when it"s important for them to sell you, there is a person to speak with. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Youre able to bring one guest per visit. Hard revenue focused. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. And answer could take 2-3 weeks! Regus is extremely recommended if you want to lose your hard earned money. Today Sandra replied to my messages on both message boards and via email. . Your days must be used within the month they are allocated. Have anyone walk away from regus hidden automatic renewal. please give me my refund." Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. Fancy a bit of a hack for lounge access? 2. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. We use dedicated people and clever technology to safeguard our platform. We have tried to explain how our agreements work. I understand that youre disappointed. He shares his travels under, The dragonpass offer from Regis is still valid. Termination or breach of the contract prior to the Won't be a good idea until they change their management. So, I don't think there won't be an issue with it. I would like to request you to cancel my membership with you kindly. hb```a`` Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. However, we also have a business to run and cannot cancel signed agreements. I have stopped all payments since then due to loss of job and relocation for school. They denied any responsibility for their system malfunction. Membership Cancellation Letter Template- Format Sample & Example Cookies Policy If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Copyright 2023 Community Evangelical Church. So I had the opposite problem. %%EOF They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. Setting up an automated payment is straight forward and can be done through the online portal. Advice STAY AWAY, Products used:Virtual office The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. They sited the non renewal clause but I have no copy of the contract in my account. Share your photos and videos with others to prove the truth of your words. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Michelle Spire How did you work around that? Receptionist only can communicate by email, even for the most important things for your business. Once they sell you something that will be the end of you being treated as a valued customer. We may have received incorrect data. A member of our team will get back to you as soon as we have the details. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. The temperatures in our office are 31 degrees and up everyday for the last few months. Remember that I need to escalate this and if I escalate this it will not be approved.". I tried a one-month subscription and it has been literally impossible to cancel. When you sign up for a monthly experience, you are assured that you can cancel anytime. Just terrible management at Regus. At the end of your contract, they will automatically renew you without a signature and without consent. Membership: 2.3.1. They are so disorganized that they are billing for both accounts. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. Manage all of your workspace and business needs. If processed correctly online, we would not be able to ignore your requests. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Assistant Global Customer Service at Regus. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Do you think the lease would end, with no consequences for Regus or the member? Desposit/Retainer - $700 Orangetheory has a 30-day membership cancellation policy. Compare them below and choose the right one for your business. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Regus Luton have a very devious way to prevent full deposit return. How do you update your credit card details? Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. I look forward to receiving more information from you. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream This is not the case. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. Office & Coworking Memberships | Regus Best regards,Michelle Spire. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. We appreciate your business. Sandra Melody I have been charged for restoration fees even though the office was not restored at the time of my move in. I have no complaints regarding your club and the facilities. I wish I never did business with this company. Connecting your device to a video conferencing-enabled meeting room. HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 Can I use a business lounge if I have a coworking or a private office booking on the same day? We found a responsible person where we inform her about the problem. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. thank you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have enclosed the cancellation fee with this letter. Its an automated process. Best regards, If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. This does not affect customers who have a permanent space as these are reserved specifically for them. We understand that you'd have appreciated greater notice. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. I await their reply. No one would contact me over the phone. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Beautifully designed coworking spaces to help facilitate new connections. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. You have not been charged fees for no reason, you have been charged correctly. The opportunity. Some of the staff that work the front offices are nice but the good ones leave quickly. It was a nice experience with the club. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Lorraine Brule Transparency is very important to us, and all services can be opted in/out through your online account. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Thank you, We are a seasonal business and up until this year it worked for us. We can assure you that our teams are always happy to help. WeWork Help Center Membership: 2.3.1. I checked my email and didn't see any confirmation emails from Regus. myRegus asks for Credit Card as well as DragonPass in Payment Details. Is it through the same avenue as mentioned in this guide? This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Not only they refuse to return my deposits they also threaten me with lawsuit Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. I believe you must provide a 3-month notice (read your agreement). Our team is ready to answer your questions. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. I am sorry if you feel this way. If so I might cancel my Regus ASAP as to not forget. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Don't be fooled by that. I replied and explained that these terms were written in an intentionally deceptive and unclear way. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Go anywhere but here, Hi Eric, thanks for reaching out. AvenueErie Rhode Island 24975. Today I haven't visited a Regus office in over two years yet the bills keep coming. I called their 1-800 number and someone overseas took my message. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. She said it reverts to a month-to-month, but to review the Membership Agreement. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. you pay $100 for membership for your first five months. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. Please note that depending on your email provider it may take a few minutes . Michelle Spire Ts and Cs apply. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It then states that you must provide this written notice at least three months before that end date. Im sorry if you felt the need to escalate this. Who has the free mental bandwidth to keep track? Best regards, I was using virtual office space. It then states that you must provide this written notice at least three months before that end date. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. This company is completely disorganized, and crooked. Lorraine Brule Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I look forward to receiving more information from you. Guide to the DragonPass lounge membership program - Point hacks One such way weve used before, is going through the Gourmet Society x DragonPass portal. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Hi Ryan, Disgusting behaviour. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. For a company as big as Regus to not have a complaints procedure this is appalling. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? If your home club is open, your best source of billing or membership information is to contact them directly . There is non existent customer service department. Thanks again for your comments which help us improve. It is just because of the nature of my job. Community Sales Manager Job in Sherbrooke, QC at Regus I have been renting an office space at Regus in Kings Hill for over 12m now. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Then makes an excuse! Ive been their customers for the past 3 years, paid everything in full. Global Customer Service at Regus. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Create an account to follow your favorite communities and start taking part in conversations. Assistant Global Customer Service at Regus. Your email address will not be published. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). They answered us and asked us to show them an email we had sent with the specifications of the machines. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Kind regards, PDF These General Terms and Conditions apply to Office/Co -Working - Regus In the next paragraph, you should ask the authority for confirmation of cancellation. Hi Dr. Carrie Jaffe, thank you for getting in touch. There are lots of better places out there which are cheaper and better, Hi, With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Deplorable behavior by Dr. Carrie Jaffe. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. same goes with debt collector from malaysia that emailed me abt 3 months ago. Michelle Spire A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. I can see those individual prices, but can you expand on how you would join DragonPass for free? Prior to any renewal, our customers receive courtesy email reminders. They are requiring a TWO month retainer, which is almost $4000! Kind regards, This article was previously written by Matt Moffit. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Thank you for your comments, which help us improve. This will remove that member from your roster and credit the membership back to your account. Yes. If you were to take direct space or a sublease you would also see these fees in your rent annually. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. Platinum membership includes access to an office. Customer service left me on hold until the company closed then hung up the phone. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. I cannot stress enough the lack of professionalism and poor service. It should also state the reason behind why you want to cancel the membership. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. The complaint has been investigated and resolved to the customer's satisfaction. Read this thread and my post on what to do to defend yourself The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. 279 Viverra. Meeting Room Rental | Conference Rooms For Rent - Regus The global pandemic has hit lots of businesses in different ways. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). This company responds to reviews on average within 3 days. Michelle Spire We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. how to cancel regus membership/account? For a company as big as Regus to not have a complaints procedure this is appalling. They charge an excessive retainer fee. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. Well, this may seem benign at first glance, but consider this reversal. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Thanks for your services, we will make sure we don't recommend you and take our business else where. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I look forward to receiving more information from you. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses.

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