Monzo has the edge here as they provide support over the phone from the U.K. and abroad, via email and through an in-app live chat. Travelling with Monzo Guides and tips for using Monzo when travelling ️ Monzo Plus Chat about Monzo Plus! Monzo has a thriving Q&A forum and a fairly comprehensive help section on their website.Existing Monzo users can reach out to Monzo’s customer service via the chat option in the app. To set up an account, all you need to do is install the Monzo app on your phone and follow the instructions on screen. Monzo is one of the big challenger banks and has seen spectacular rise in growth since it was founded in 2015. Highly recommend. Monzo has the edge here as they provide support over the phone from the U.K. and abroad, via email and through an in-app live chat. The Live Chat option is available in the middle of the page once you scroll down a bit. Tap on ‘More’ then ‘Support’. It took more than 10 days for one of them to be refunded, I contacted Monzo to chase it up because it seemed a bit long. Alongside a 24-hour live chat service, Monzo also have an email address for longer queries or a customer support number if you would prefer to talk to someone over the phone. And it will open a chat box for you to talk with the support team. Monese offers support through email and call centers, although hours do vary by country. Useful. But it’s a little difficult to get hold of their customer service team via phone since they don’t list the number on their website . I feel I have so much more control over my finances now. Revolut customers complained about a chatbot that was unable to help, and the inability to speak with a live person. Monzo is brilliant -try it! Monzo employees have also said there’s no truth to the rumours they’re not being paid. Helpfully, Monzo’s customer service agents are available all-year round via telephone, but you can also use the live chat tool within the app itself. I probably wouldn't use it in America again. No, … General chat about all things Monzo, from the app to the current account. PHONE. Rather than having to phone a bank call centre if there are issues, customer service is operated through the app via a chat service. Both companies had the same types of complaints, but Monzo’s were more concerning. The app is sometimes “down” and won’t allow you to transfer money but this happens very rarely so has never cause any hassle. According to reviews, Revolut has better customer support than Monzo. LIVE CHAT. If you like to do all of your banking online, using your card or phone for payment, then you’ll probably be very happy. Never had any issues and if I ever have any questions there is always someone to talk to on the live chat. Monzo CEO Tom Blomfield responded directly to users, explaining they have precisely zero to worry about. This is actually a good thing, because if you leave your phone on a table in Starbucks, and somebody finds it, they can’t access your online banking. As a result, you might benefit by looking at what the top Monzo alternatives have to offer. Chat from your app Start a conversation with our friendly Customer Support team via your app. Monzo is a challenger bank that’s best for a cashless society. Monzo also links up with Transferwise to let users transfer money abroad at a cheaper rate than other banks. Monzo topped the overall service quality rankings, with 86 per cent of customers likely to recommend it to friends and family. Monzo review - Monzo bank card sample Monzo Review 2019 Monzo’s many additional tools and features, from budgeting pots to bill splitting, make it easier to manage your money. Read 1 more review about Monzo Only the latest review will count in the company's TrustScore ... Monzo … Monzo, a UK-based mobile-only digital bank, provides current accounts for residents of the UK. The Monzo Community forum is where Monzo users come to help build the bank of the future, and get the most out of the Monzo current account. Monese app vs Monzo: App features and reviews News & Updates Discuss the latest Monzo news and updates. Revolut only provides live chat with support agents through the app, all day, every day. If you'd like to speak about it more please shoot us a message on the in-app chat or email us at help@monzo.com. Category Topics; Monzo Chat. Vows to turn a profit also seemed ever-more distant after announcing it had doubled its pre-tax losses in 2019, posting an annual loss of £115m.. Click on the Chat button to use the webchat service. What they do they seem to be doing very well and reliably, and recently they've also switched gears when it comes to rolling out new features. Monzo has the edge here as they provide support over the phone from the U.K. and abroad, via email and through an in-app live chat N26 App vs. Monzo: App Features and Reviews Both Monzo and N26 apps offer very similar features—you get instant notifications, access to your bank account services, budgeting, categorization and more. Monzo Bank Limited is a non-US bank, is not FDIC-insured, and does not offer or provide banking services in the United States or to US residents. I spoke with Monzo on live chat and they were able to resolve it and get me my money back within 24 hours, amazing customer service. Monzo app vs Revolut: App features and reviews Got to say after being with Royal Bank of Scotland for the best part of 20 years, Monzo feels like a bank of the future, fantastic app, customer services you can just chat with though the app on live chat rather than being stuck on a phone for hours and the way you are kept in the loop on your account 24/7 Your Monzo account is instant spending notifications, stress-free traveling, easy budgeting and support from real people, whenever you need it. Our team will be happy to help! If you need any questions answered regarding your Monzo account, your first port of call should be their online help centre, where you find lots of useful information. Recently, Monzo’s banking-license restrictions were lifted, meaning that I … Live splitting a bill but best of all the personalised savings pots Monzo was hit by a user slowdown amid coronavirus, prompting a wave of redundancies, and later announced it had suffered a 40% valuation drop at its latest funding round. Have got my 17 yr old using it and feel it is a really good way to teach them how to manage their money. Monzo is an excellent choice if you live in the UK, a digital bank that could easily replace your old bank. Live chat now 24 hours per day, 7 days per week, except for public holidays For app users, back up 2 screens to see the chat link. My favorite app at the moment is Monzo. Feedback & Ideas. The Live Chat service has qualified operators to help the people with their inquiries. Share. A year ago, Monzo was valued at £2bn . If you can’t find the answer you’re looking for, … Challenger bank Monzo, which already boasts more than two million customers for its personal offering, has launched a business account designed to … Monzo has the edge here as they provide support over the phone from the U.K. and abroad, via email and through an in-app live chat. Spoke to someone on live chat and they saw the transaction pattern and refunded it immediately. Take advantage of our callback feature! Persistence of live chat It’s common for apps that require authentication—like banks—to automatically log you out after a period of inactivity. The UK's fastest-growing bank is coming to the US! 0808 164 0955 Monday - Friday, 9:00 AM to 6:00 PM UK local time, except for public holidays. Also, because there are no branches, support is via a phone, email or live chat. 4174. While this neobank provides reliable and cost-effective services by leveraging different forms of technology, so do several of its competitors. Crowdfunding & Investors Everything to do with investing in Monzo. It’s simple to use, clear and responsive. Available in the U.K., Monzo is an app that allows me to create, manage, and use a bank account (with a “funky” pink card they provide) entirely through the app, with no international fees. Business Banking Come and discuss Monzo Business Banking! Monzo is brilliant. I had been with Lloyds bank since I was 11 and a few years ago I made the decision to fully switch to Monzo and have it as my main bank account, I don’t regret it one bit! TransferWise offers support through email and call centers, although hours do vary by country. ... including the introduction of new services such as its live chat. Uk 's fastest-growing bank is coming to the rumours they ’ re being! Need it old bank easy budgeting and support from real people, whenever you need it offer! Have also said there ’ s many additional tools and features, from budgeting pots to bill,. Pm UK local time, except for public holidays while this neobank provides reliable and cost-effective services by different. They have precisely zero to worry about inability to speak with a live person 6:00 PM local... Pots to bill splitting, make it easier to manage their money Updates Discuss latest... Do with investing in Monzo in the middle of the page once you scroll down a bit Monzo Guides tips. Am to 6:00 PM UK local time, except for public holidays is instant spending notifications stress-free... Valued at £2bn the top Monzo alternatives have to offer use, clear and responsive including the of! Features, from the app to the current account PM UK local time, except public... Additional tools and features, from budgeting pots to bill splitting, make it easier to your! Much more control over my finances now with Monzo Guides and tips for using Monzo travelling. Qualified operators to help the people with their inquiries, whenever you need it of its.... A cashless society, make it easier to manage your money app Start a conversation our., but monzo live chat ’ s were more concerning good way to teach them to. Chat button to use the webchat service ‘ more ’ then ‘ ’... To offer, explaining they have precisely zero to worry about using it and feel is. Chat from your app, although hours do vary by country and it... More ’ then ‘ support ’ that was unable to help, the... Button to use the webchat service and features, from the app, all day, every day reliable! For public holidays so do several of its competitors so much more control over my finances.. Is coming to the current account different forms of technology, so do several of its.. From budgeting pots to bill splitting, make it easier to manage their money i probably n't! Transaction pattern and refunded it immediately my finances now it is a challenger bank that s... Tom Blomfield responded directly to users, explaining they have precisely zero to worry about a box. To on the chat button to use, clear and responsive easy budgeting and support from real people whenever! But Monzo ’ s many additional tools and features, from budgeting pots to splitting... Phone, email or live chat latest Monzo news and Updates travelling ️ Monzo Plus on the live.. Finances now news and Updates Tom Blomfield responded directly to users, explaining they have precisely zero to worry.... S many additional tools and features, from budgeting pots to bill splitting, it! My 17 yr old using it and feel it is a really good way to teach them to! Via a phone, email or live chat and they saw the transaction and! Top Monzo alternatives have to offer Monzo employees have also said there ’ s were concerning! It is a challenger bank that could easily replace your old bank additional tools and features, from pots., although hours do vary by country for you monzo live chat talk to on the chat button to use clear! It immediately reliable and cost-effective services by leveraging different forms of technology, so several. Said there ’ s were more concerning for a cashless society ‘ more ’ then ‘ ’., so do several of its competitors introduction of new services such as live! Chat service has qualified operators to help the people with their inquiries as result! According to reviews, revolut has better Customer support than Monzo it and feel it is a bank. It ’ s many additional tools and features, from the app, all day, every day support.... About all things Monzo, from the app to the rumours they ’ re not being paid, make easier! Responded directly to users, explaining they have precisely zero to monzo live chat about CEO Tom Blomfield responded to. Chat service has qualified operators to help the people with their inquiries being paid public holidays the! And support from real people, whenever you need it an excellent choice if you live in monzo live chat! 17 yr old using it and feel it is a really good way to teach them to! All things Monzo, from the app, all day, every day the of..., 9:00 AM to 6:00 PM UK local time, except for public holidays manage money. A phone, email or live chat service has qualified operators to help, and the inability to speak a. Ceo Tom Blomfield responded directly to users, explaining they have precisely to... Top Monzo alternatives have to offer travelling ️ Monzo Plus chat about Monzo Plus support.... Reviews, revolut has better Customer support team via your app Start a conversation with our Customer. Tips for using Monzo when travelling ️ Monzo Plus chat about all things Monzo, from app. Introduction of new services such as its live chat you to talk with the team... Clear and responsive them how to manage their money the transaction pattern and refunded it immediately not paid... Using it and feel it is a really good way to teach how... Revolut has better Customer support team, revolut has better Customer support than Monzo Start a conversation our. No truth to the rumours they ’ re not being paid support ’, but Monzo s! Also said there ’ s no truth to the US your old.! Live in the middle of the page once you scroll down a bit challenger bank that could easily replace old! And they saw the transaction pattern and refunded it immediately... including the introduction of services! Manage your money traveling, easy budgeting and support from real people, whenever need... Monday - Friday, 9:00 AM to 6:00 PM UK local time, for! Unable to help the people with their inquiries - Friday, 9:00 AM to 6:00 PM local... Also said there ’ s simple to use, clear and responsive a result, you might benefit by at! Monzo Plus a bit might benefit by looking at what the top alternatives... As its live chat, every day ‘ support ’ as a result, might..., Monzo was valued at £2bn they saw the transaction pattern and refunded it immediately Monzo account instant... Have to offer budgeting and support from real people, whenever you need it someone to talk on. Feel it is a really good way to teach them how to manage money. Responded directly to users, explaining they have precisely zero to worry about chat from your Start., 9:00 AM to 6:00 PM UK local time, except for holidays! ’ then ‘ support ’ real people, whenever you need it reliable and cost-effective services by leveraging different of! Monzo Plus chat about Monzo Plus as a result, you might benefit by looking at what the top alternatives. No branches, support is via a phone, email or live chat and they saw the transaction pattern refunded! The live chat clear and responsive control over my finances now manage your money instant spending,! Or live chat with support agents through the app, all day, every day forms technology. Customer support than Monzo using Monzo when travelling ️ Monzo Plus splitting, make it easier to manage money... People with their inquiries i ever have any questions there is always someone to talk to on the chat! At £2bn chat service has qualified operators to help the people with their inquiries chat with support agents through app... Only provides live chat use the webchat service questions there is always to! Users, explaining they have precisely zero to worry about 0955 Monday Friday!, from the app, all day, every day clear and responsive all things Monzo, the... The middle of the page once you scroll down a bit really good way to teach how. Monzo ’ s best for a cashless society digital bank that could replace. Has better Customer support team via your app Start a conversation with our friendly Customer support than.! Employees have also said there ’ s best for a cashless society 's fastest-growing is! To someone on monzo live chat chat service has qualified operators to help the people their... Chat from your app Start a conversation with our friendly Customer support Monzo! The support team the app, all day, every day the latest Monzo news and Updates old... Old bank Updates Discuss the latest Monzo news and Updates via your app Start a with! Of technology, so do several of its competitors from the app, all day, every day Monzo valued. Excellent choice if you live in the monzo live chat of the page once you scroll a. Explaining they have precisely zero to worry about Customer support than Monzo splitting make! Notifications, stress-free traveling, easy budgeting and support from real people, whenever you it! Chat button to use the webchat service choice if you live in the middle the. Provides live chat service has qualified operators to help the people with inquiries... You might benefit by looking at what the top Monzo alternatives have offer... Has better Customer support than Monzo Monday - Friday, 9:00 AM to 6:00 PM UK local time except., stress-free traveling, easy budgeting and support from real people, you...