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Links to user manuals and other documents for BT Hubs for broadband. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. "Common sense is the collection of prejudices acquired by age eighteen." Yes you can switch back and forth from AP mode to router mode using the RBRs web page. 30-09-2020 A spokesman for BT told the BBC only a "very small" number of users have been affected. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. 01-10-2020 Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Cleverly, the security password is the same for both networks and can only be changed for both. Therefore, we can consider this issue closed. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Enter your username or e-mail address. - edited Make sure you've completed every step of Smart Setup. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. However, some older devices are incapable of operating on both. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Enter the username and password for your BT Smart Hub 2 router. When the lights have stayed solid blue for two minutes, your hub is ready to go. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Sorry, we're still checking this file's contents to make sure it's safe to download. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. The setting is on a page hidden on the home version. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. - edited The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . - edited After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. Then you can use the Orbi router in Router mode.3. Ill ask my man at BT. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Change the Hub Gateway IP address to 192.168.2.1 Make sure you keep your hub on all the time. Does anyone know if a Sonos Boost would resolve the issue? It works on my Business Hub 6, in fact it's not even hidden. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. I may try the hardwired solution if things do not move fast. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. 11:58 AM. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Sorry, our virus scanner detected that this file isn't safe to download. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. I connected a laptop via ethernet into it. You can't exit the first few steps. 01-10-2020 This brings up a hidden page. Maybe this is a shoal of red herrings! Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Click a dropdown for your model of Hub. Sonos tried to do a workaround but lasted an hour or so. This brings up a hidden page. Were sorry for any inconvenience caused.. How can I turn it on and off? To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. I have now switched the 5GHz option off,which immediately sorted the problem. If you have changed it and now forgotten it, you can use the. 30-09-2020 Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. BT is offering firmware updates to those affected. (the macaddress is the same as the wifi router apart from a few letters. Find your model. Guide to the BT Business Smart Hub 2. BT Smart Scan technology It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. This means your Hub hasn't yet registered your device as completed. Thanks. - edited BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Check out our other help articles. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. It should appear as soon as you connect to the Hub and open a browser. BT have advised me this a fix should be out this week. Ive got a man from BT ringing me during the week so I will report back what happens. Well update this post with any further newsas and when we receive it. Click a dropdown for your model of Hub. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. However, abnormal sac size occurs in approximately 17% of pregnancies. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? Although a free Sonos Boost sounds like a great thing. 8) Wait for your devices to reconnect. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Just plug 3rd party router into the wall mounted Openreach fibre modem. 11-05-2020 After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. The bug disrupts the . I would still prefer to just hook my superior router . Links to user manuals and other documents for BT Hubs for broadband. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? I did this on a Deco mesh. Smart Setup is BT's online set-up wizard. 01-10-2020 Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). 01-10-2020 Re: BT smart hub - hidden bridge mode menu ? This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. 8:37 AM. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Your BT Business Hub should now be in bridge mode. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. This will take to a status screen. on Users . The BBC is not responsible for the content of external sites. (the macaddress is the same as the wifi router apart from a few letters.) BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. 6:38 AM If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Connect your devices The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. 9:11 AM https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. I have raised a complaint with BT as MacBook works fine, but app does not. Your broadband can be activated any time up to midnight. 9:48 PM. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. First, you need to connect to the router's web management page, so that you can change the settings that you want. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. 01-10-2020 Pretty obviously really if I look at an old BT modem. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Select Add Additional Network from the drop-down menu. Check which BT Hub you've got >, It only fires up when you open a browser. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Web admin interface of the BT Smart Hub 2 router. Everything now works, so again it confirm the issue is with BT. To change anything you need to click one of the settings. Therefore, it costs more money and were stuck in the contract till 2023! There are at least adozen other things that also result in the same situation. How are people to fault trace if they dont know all of the possible scenarios? BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I have disabled the bt fon and bt wifi to reduce my home network clutter. Connect the cable to the hubs power port, plug it into the wall and switch it on. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. We hope you'll join the conversation by posting to an open topic or starting a new one. 11-05-2020 If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". The router is now displaying hidden ssid. Most of the time my Mac would connect. Read about our approach to external linking. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. At the bottom is a setting for Bridging. . I don't think the workaround for modem mode works. I'll try and check later this week against a spare BT Business Hub 5 model. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Accessing the Hub Manager using a Hub 3 or Hub 5. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Yes its not ideal. Broadband speeds Insert the other end of the broadband cable into the Broadband socket on your hub. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Using the BT Hub Manager My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. I have never tried using just the modem section with a different router. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Simply connect a 3rd party router to any LAN port on the hub. Im glad you got a fix, but thats a completely different issue that results in the same symptom. What is the difference between WiFi 6E and WiFi 6? Do I need a WiFi 6E router to use WiFi 6E products. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. On your device search for your network and enter your password exactly as shown. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. Need support for other hubs and routers? Announcements, Guides & Community Updates. 01-10-2020 The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What is Smart Setup on the BT Hub? - edited Works fine. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. What's the least amount of exercise we can get away with? BT's done a great job on this router. This will open the Wireless Settings page. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Choose Broadband. It only fires up when you open a browser. Read about our approach to external linking. The handler switched off 5ghz frequency remotely. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. The lights on your hub will change to green or flashing orange as it is setting up. I have got fed up trying to clear the problem using the instructions given by the app as has my wife!