I am happy with my purchase and would not hesitate to use them again. Swappa has fantastic support and we're quick to answer questions! We have a team of Swappa experts that are here to help! Buy and sell newish tech. However, this restocking fee must be clearly mentioned in a seller's listing description in order to be charged. the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. The way the site operated gave me a sense of confidence in the process. , Delivery in 2-5 business days. The right to opt-out of the sale of personal information (Swappa does not sell user information) The right not to receive discriminatory treatment by Swappa for the exercise of the privacy rights conferred by the CCPA. When an item is to be returned either the buyer or seller will pay return shipping costs. Buy safely on Swappa and save time and money. Please Help! If an item is received in an unusable state (e.g. Swappa Overview. All Gear4 Piccadilly, iPhone Case $39.99. Also note that if you originally paid with store credits, your refund will be in the form of store credits no matter the reason for the return. Swappa was first mentioned on PissedConsumer on Nov 18, 2015 and since then this brand received 6 reviews.. Swappa ranks 134 of 808 in Gadgets and Accessories category. Because Swappa uses PayPal for payments, and they provide the payment protections, PayPal policies for returns take precedent and should be followed. Should you have any other questions, feel free to reach out to our support team here. Unopened accessories can be returned to the address (below) for a full refund (within 30 days) Items damaged by the buyer are not eligible for an exchange or refund. Swappa website gave me the opportunity to get what I needed in my criteria for a smartphone. Swappa will refund sale fees to buyers when a sale is … So there you have it. | Read 21-40 Reviews out of 11,536 On Swappa, sellers are allowed to define their own return policies. Seller is, Sellers are expected to ship within two business days of receiving payment. Swappa sales are binding, though the may become void in certain circumstances. Swappa. device to the buyer. Today at Rickydees Productions Ricky reviews Swappa.com where you can buy and sell used phones, tablets, and even smartwatches. Sellers are permitted to charge a reasonable restocking fee. No International Shipping. If the seller requires a PayPal confirmed address and the buyer does not have one, the seller may void the sale. Need help? The new games being sold cheap by Swappa were purchased new and are being sold a few bucks cheaper to encourage new users (like you reading this) to try out the marketplace. Seller may void a sale if full payment is not received from the buyer. Swappa has the items I want. No seller may deny a return when a device is received not as advertised, and you can find more information how to report a problem with a purchase here. The sale experience process is straight forward but the swappa site disclosure is misleading regarding no seller listing cost and that the buyer bears the $25 charge. However, all seller return policies are based on the assumption that the product is received as advertised and in accordance with Swappa policies. Any refund in "buyer's remorse" situations should be less any fees already incurred by the seller. Buyer may void a sale and request a refund if the seller does not comply with Sale Fulfillment policies. Seller is obligated to fulfill a sale or otherwise complete the transaction with the buyer in a prompt manner. If they don’t sell it in that amount of time, they get a refund and hold onto their old phones. 11,671 likes. What comments are appropriate for listings and sales? To keep our marketplace safe, we don’t allow broken items. Seller may not (in good standing) void a sale because they forgot to include shipping costs. Seller may void a sale if the buyer does not meet stated, required criteria for buying. If someone is a new seller and has no feedback then you should find out what the return/refund policy is. Seller may use the shipping method of its choice so long as the shipping method offers reasonable transit Return and Refund Guidelines. All return policies must comply with Swappa's site-wide policies. Return Policy: If you discover any defect or functionality issues, you can return it & receive a full refund. Finally, about a week ago, Swappa staff finally got involved. he now wants to return the brick to me for a full refund. If you request a return within the required days of delivery, Swappa will even pay for the shipping fee. is blacklisted and/or cannot be activated) and must be returned, Transparency has to item current market costs are clearly explained. Sellers are permitted to charge a reasonable restocking fee in clear buyer's remorse situations. Cutting out the middleman means you join a community market with the best prices and highest value. These methods may include public comments, the buyer must have broken it in the few weeks time that he's used it for whatever reason. Thus, if a seller does not specifically advertise that they accept returns in their listing description, they are not required to accept a return for a refund in buyer's remorse situations. Standard shipping costs (ground shipping with tracking and insurance in the same country) should be included Catalog; Help 0 Swappa Store Catalog; Help My Account. The Swappa marketplace supports the buying and selling of gently used phones, Macbooks, Chromebooks, tablets and wearables between our users. Seller is responsible for providing reasonable support for any issues related to the item sold. We may receive commissions for purchases made through these links. This is a good way to get a discount on your upgrade. Our return policy is simple: Store Credit: If your items do not fit or you changed your mind, you will get back the full amount you paid, excluding shipping, in the form of a Swap.com store credit. Seller may void a sale if they suspect fraud on the part of the buyer. The used games that aren't priced competitively (e.g. Swappa does not allow restocking fees when not clearly advertised on a listing page before purchase. (eCheck payments are not considered received until cleared.). buy with confidence. Email store+help@swappa.com What’s the difference between Swappa’s marketplace and store? They want me to get the phone tested at Verizon before proceeding, so I'm going to do that. Savvy shoppers use the iPhone return policy to their advantage. All returns where the issue is not found or if buyer no longer needs the item 20% restocking fees will be a charged. There is no enforced return policy by Swappa. Check out what 11,536 people have written so far, and share your own experience. Swappa's privacy policies can be found on our Privacy page. This was the first time using Swappa… This was the first time using Swappa when purchasing a used device, so I was hesitant. in listed price. However, after reading the verification checks that they perform, realizing they have a 30-day return policy, and reading other positive reviews, decided to use Swappa...and am glad that I … swappa staff says they are not doing anything to mediate the dispute and the buyer is free to file a dispute with paypal to ask for the entire amount of money back. Refunds are subject to PayPal's refund policies and limitations. I recently purchased a phone on Swappa for $540. The seller used photoshop to hide all the scratches and defects. Buy direct from Swappa for the best in used mobile phone and customer service. If the seller advertises US-only shipping and the buyer is in a different country, the seller may void the sale. If an item is returned due to a disagreement in the condition of a device (e.g. In the event of a return, Swappa will refund the sale fee when the seller is at fault but in the event that a buyer simply changes their mind about a purchase. For sale on Swappa: a gently-used LVAT69010 Apple iPhone 8 (Unlocked) [A1863] - Red, 64 GB for $195. The seller should provide a return address, and the device should be shipped back with tracking and proper insurance, If applicable, the buyer should provide the, When shipping the product back, the return tracking number should be provided on the sale page via the "Add Shipment" button, Once the product has been shipped back, please provide the return tracking number on the sale page, so Swappa can mark the sale as canceled. We have a In events of suspected fraud the seller must notify Swappa immediately. Swappa has 5 stars! No issues with the phones themselves but the last one came up showing an active EIP on T-Mobile. If a return for a refund is needed in a situation like this, and both parties have agreed to this as a resolution, here is Swappa's standard return instructions: Here are Swappa's policies on covering the cost of return shipping: Swappa makes it safe and easy to buy and sell used phones and quality tech devices. Read more on our blog. Swappa Launches UK Market. If an item sold on Swappa becomes blacklisted, through no fault of the buyer, outside of PayPal's refund window My only fear is that the people working the claims at Paypal see his issue (can't get some of his files to play on the device) as a defect and side with him. I feel confident that the items will be as presented and that the swappa staff is actually available if I have a problem. Trust me the condition of my phone was worse than described. private comments, private messaging, or providing information for direct contact via email or phone. Swappa sale fees are not refundable in such situations. email addresses, phone numbers). Safe and friendly marketplace with lower fees. Swappa is an e-commerce company developed and founded in 2010 for the facilitation of sales of new and used mobile devices such as cell phones, tablets, wearable technology, and laptops, smart home technology, gaming products, digital cameras, and camera lenses as an alternative to other internet based marketplaces such as Craigslist and eBay. I would still expect the seller to honor their return policy, especially considering there were no restrictions on the return. Shipping: We will ship within 24 hrs. However, Swappa does not allow junk and broken products to be sold via the site. Returned items should be shipped with proper tracking and insurance for the buyer's protection. Our expert staff at Swappa reviews and approves every listing and we've helped b uyers and sellers complete over $300,000,000 in transactions. If an item is received not as described the buyer shall be entitled to a refund. is blocked and/or cannot be activated) and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. No junk, no jerks. Payment is swift and efficient. Do to a lack of communication from the seller Swappa support immediately intervened and the problem was resolved. Seller must communicate shipping tracking data, including carrier and tracing number, to buyer and Swappa. Here are Swappa's policies on covering the cost of return shipping: When an item is to be returned either the buyer or seller will pay return shipping costs. Additional policies and information may be defined in our FAQ pages. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the items and any taxes due to be refunded by Swappa. Swappa buy gone wrong! good vs. fair), the buyer is typically responsible for covering return shipping costs. Here are our standard return instructions: For returns, the seller should provide instructions / address and the phone should be shipped back with tracking and proper insurance. Please email store+help@swappa.com, along with an order number, for guidance. Disclosure: This site contains affiliate links to other sites. support team actually reviews and approves each listing. Being able to liaise directly with buyers. First try and contact the seller on swappa, make sure he isn't responding (swappa staff will be watching your conversation too and help you if the seller is indeed not responding). I contacted Swappa and they are behind me in that I am not obligated to accept a return and they will remove any bad feedback left as a result. overnight shipping). I have bought three devices, all iPhones. This keeps scammers away so you can There are honest sellers there that post pictures where you can clearly see signs of use, but I bought my phone from a dishonest seller. the seller is expected to provide a reimbursement for the market value of the device or a comparable replacement The right to request deletion of their personal information collected or maintained by Swappa. Sellers should refund promptly for returned items after received. Consumers are not pleased with Discounts and Special Offers … I appreciated the easy yet through buying process and found the FAQ section to be quite useful. Disclosure: This site contains affiliate links to other sites. Swappa Free Return Policy You have 365 days to return an item unless it’s damaged, soiled, or excessively used at Swappa. Define your own return policy. There are no fees for sellers. not obligated to accept a return except in compliance with the stated voluntary return policy. We may receive commissions for purchases made through these links. Nintendo Switch Shipping Kit Sold out Pure Gear® Lightning Cable + Charger $19.99. Before purchasing the phone I explicitly asked the seller if there are any financial obligations tied to the phone / if the phone is under a payment plan in which he replied "No, it isn't under payment." Swappa does not allow the public exchange of private contact information (e.g. Mahngo Skin, iPhone Case $19.99. Swappa provides methods for buyers and sellers to communicate. Sellers are urged to outline return policies for their listing. no junk policy and our Every product has listing requirements and an approval process to ensure confident shopping. All return policies must comply with Swappa's site-wide policies. MacBook Shipping Kit Sold out Mahngo Scrub, Screen Cleaning Kit $7.99. If an item is received in an unusable state (e.g. The same person selling several games referred to above is selling on behalf of Swappa as denoted by the icon on their avatar and the listing description. Buying items on Swappa is not only dead simple, it’s also safe and fun. We can work on replacement option if applicable. On Swappa you buy and sell directly with other users. times and a valid tracking number that can be provided to the buyer at the time the product is shipped. 3,065 reviews for Swappa, 4.7 stars: 'I had a great experience as a first-time Swappa user. Sometimes people are just busy / unable to contact you. Swappa will refund sale fees to buyers when a sale is voided due to fault of the seller or Swappa. What do I do if I receive an item that's not as described? Seller may void a sale if the buyer requests unreasonable shipping methods (e.g. Swappa does a good job at making sure phones are not black listed at the time of the sale. The swappa website is simple to use. 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